The cancellation policy for our online food delivery business is as follows:
Cancellation before order confirmation: Customers can cancel their order before it is confirmed by the restaurant. In such cases, a full refund will be provided to the customer.
Cancellation after order confirmation: Once the order is confirmed by the restaurant, customers can still cancel their order, but a cancellation fee will be charged. The amount of the fee will depend on the timing of the cancellation and the restaurant's policies.
Cancellation due to restaurant or delivery issues: In the event that the restaurant is unable to fulfill the order or there are issues with the delivery, customers will be provided with a full refund or a credit for their next order.
Cancellation due to customer dissatisfaction: If a customer is dissatisfied with their order for any reason, they can request a refund or a credit for their next order. However, the request must be made within a reasonable time frame and the customer may be required to provide feedback or evidence of the issue.
We strive to provide excellent customer service and will handle all cancellation requests with care and consideration.
